FAQ – Certification Programs & Enrollment

Our programs are designed for professionals, aspiring professionals, and organizations seeking to advance in fields such as case management, behavioral health, nonprofit leadership, advocacy, and grant writing. Whether you are starting a new career or enhancing your current credentials, our training programs are structured to support your goals.

Once you complete your enrollment and payment, you will receive instructions via email to create or access your learner account. From there, you can log in at any time to access your courses, track your progress, and download certificates upon completion.

ReInVentU Academy offers professional development and certification programs aligned with industry standards. Select programs may qualify for continuing education credits depending on your field and licensing requirements. We recommend confirming with your licensing or credentialing body for specific eligibility.

Most individual courses do not require prerequisites. However, certain certification programs may have recommended experience levels or external requirements depending on state or national guidelines.

Course access timelines may vary by program. In most cases, learners will have access for a defined period following enrollment, allowing sufficient time to complete coursework at their own pace.

We know that schedules change and unexpected things come up. At ReInVentU Academy, we want to support you through every part of your professional development journey, including the moments when your plans shift. Below, you’ll find clear answers to the most common questions about cancellations, refunds, credits, and rescheduling.

Can I get a full refund if I cancel?

Yes, when you give us enough notice. The timing depends on the type of program you enrolled in:

• Regular courses: You’ll receive a full refund if you cancel 3 or more business days before your scheduled session.

• Certification programs: You’ll receive a full refund if you cancel 7 or more business days before your scheduled start date.

Because certification programs involve more planning, instructor coordination, and dedicated resources, they require a bit more advance notice. The earlier you reach out, the easier it is for us to process your request.

What if I cancel within 3 business days of my session?

If your plans change closer to the session date, we’ve got you covered. For cancellations made within 3 business days of your course, we’ll gladly offer you a credit toward a future course or the option to reschedule for a later date. This way, you keep the full value of your investment and can return when the timing works better for you.

What happens if I cancel within 24 hours of the course?

Our courses are led by dedicated facilitators who reserve their time specifically for your session. Because instructor scheduling, preparation, and program resources are committed on your behalf, we’re unable to offer a full refund for cancellations made within 24 hours of the start time. We’ll still do everything we can to help you make the most of your enrollment, so please reach out and we’ll talk through your options.

What if ReInVentU Academy cancels the course?

On the rare occasion that we need to cancel a course, you’ll always have a choice. We’ll provide you with a full refund or the option to reschedule into another session, whichever works best for you. Your investment is always protected when a cancellation is on our end.

How do I request a cancellation, credit, or reschedule?

Getting in touch is simple. Just contact our team and include:

• Your name and the course or certification program you enrolled in

• The scheduled session date and time

• Whether you’d like a refund, a credit, or to reschedule

Once we receive your request, we’ll confirm your options and guide you through the next steps. The sooner you contact us, the more flexibility we can offer.

Who can I reach out to for help?

Our team is here for you and happy to answer any questions along the way. You can reach us at:

• Email: info@reinventuacademy.com

Whether you need to reschedule, apply a credit, or simply talk through your options, we’ll work with you to find a solution that keeps you moving toward your certification goals.